FREQUENTLY ASKED QUESTIONS
What sort of products can you create?
We specialise in health/fitness/sports and nootropic supplements. We design and can produce these in capsule (you choose the colour and material) hard pressed tablets, syrups, droppers and also transdermal formulas.
I am on a very limited budget. Can you help?
We take great pride in the value for money that we offer. Please get in touch by email – firstname.lastname@example.org and let us know your idea, what you need and what your budget is. We will confirm if it is doable. 9/10 quotes we provide are taken up by our customers and we are far cheaper than any other similar companies out there.
How can you offer such low prices?
To put it simply, its mainly because we are a very small company and we work with a maximum of 5 clients at any one time. Our company consists of 2 full time staff and one freelance worker and as such, we can provide the highest level of service. We also use our 12 years of experience in the industry and utilise our contacts we picked up along the way. With our contacts, to get the foot in the door with some of them, we have had to spend a lot of money to become a client, and as we have now built a business relationship with them they work with us and provide us with discounted rates which we in turn, pass on to our customers.
Do you guarantee my product will be a success?
No – we can never guarantee success, however we do guarantee that any project we deliver to you will be totally unique, memorable, beautifully designed and of the highest quality. Success will be determined ultimately by the business owner’s strategy, their perseverance and their hard work. We do all we can to help our clients succeed but at the end of the day, the business owner/s also need to put the work in.
Do you physically do the manufacturing?
We do for capsulated products and tablets – our machinery is GMP compliant and we ensure all products we make are sent for testing before going to market. We test raw ingredients for purity and content and we do so via HPLC and Mass Spec Analysis. We have machinery to produce products but we only do so in small to medium sized batch sizes – anything from 50-500 units per item. If your requirements exceed this, then we put you in touch with our partner manufacturers who produce products in large mass volume.
I'm outside the UK - can you help me?
Absolutely. We work with clients all over the world. We communicate through Skype, email and phone and from time to time, in person. So if you are outside of the UK, please do get in touch, it is no problem and we work to your time zone too.
Do you have a minimum order requirement?
Our biggest selling point. For us to manufacture a product for you there is a minimum 50-unit order. We are sure you will agree this is a big change from existing white/private label businesses who insist on 500-1000 minimum unit orders! We do prefer to work with our clients through the design and development stage to manufacture but we also take on direct manufacture work for small to medium quantities (500 units per item max at any one time) We work with one of the UK’s largest manufacturers for volume production, so when your brand takes off we are able to put you in touch with them at no extra cost.
Do I have to set up a company to start a new brand or create product?
No. You can start a nutrition/health/nootropic brand/business while being registered as self-employed, however we would advise that you do set up a new limited company. The main reasons being that when you form a ltd company, you also form a new legal entity and if in the worst case, your business was to collapse, any debt you may have incurred would be tied into the business as a legal entity and not yourself directly. There are also numerous other benefits for forming a Limited Company, if you wish to know specifics, please get in touch.
Can you help form a Limited Company for me?
Yes, we can – we offer a company formation service and it takes as little as 24-48 hours to have you registered and incorporated. Please email us for more information on this.
Can you make Whey Protein?
We do not make whey protein directly, but we do work with a company that makes whey protein for other branded businesses. They are a very large dairy farm that produce a wide variety of flavours and products for existing brands at excellent prices. We have worked with several clients to design and produce various protein powders.
Do you physically create the product?
Yes, we do! We not only design the branding, packaging and labels, we can have them printed and delivered to us, and we can physically make up the products. We dispense the product into the chosen container, label using our labelling machine, then record batch number, date, time and expiry. We send you this information to keep for your records and it’s very important you keep regular logs of all batches that go out to consumers.
If you only work with any 5 clients at one time, how can you fit me in?
Every client and project will complete and in turn, a space will be made available. We plan our projects well in advance, so if you were to receive a quote from us and you wished to go ahead, we will book you in to the next available slot.